Privacy Policy

1 Introduction

Welcome to Akshar Mobile ("we," "our," or "us"). We operate as a trusted mobile retail, wholesale and repair store located at 34/37, Jethwani Super Market, Near Saint Depot Road, Dabhoi, Vadodara, Gujarat - 391110.

We are dedicated to safeguarding your privacy and ensuring transparency regarding how customer information is collected, utilized, and secured when you visit our store, call us, or use our website.

2 Information We Collect

When you purchase products or request repair services, we may collect:

• Contact Details: Name, phone number, email address, and billing/shipping address.
• Device Information: Mobile brand, model, IMEI number, serial number, and diagnostic symptoms for repair tracking.
• Transaction Details: Purchase invoice records, warranty cards, GST invoices, and payment mode history.
• Inquiries & Support: Messages received via WhatsApp, phone calls, or website contact forms.

3 How We Use Your Information

The information we collect is used strictly for legitimate business purposes:

• To process smartphone purchases, billing, and official manufacturer warranty registrations.
• To notify you regarding device repair status, estimates, and pickup notifications.
• To assist with 0% EMI processing with financial partners upon your request.
• To provide customer support, resolve complaints, and offer after-sales service.

4 Information Sharing & Security

We do NOT sell, rent, or trade your personal data to any third-party marketing companies. Data is shared only with authorized partners strictly when necessary:

• Brand Service Centers: For claims and manufacturer warranty verification.
• EMI Finance Partners: (e.g., Bajaj Finserv, HDFC, TVS Credit) with your direct authorization for loan approval.
• Legal Requirements: If mandated by applicable Indian laws and regulatory authorities.